• Register, and then login to the website.
• Search for courses you are interested in taking. You can search using keywords, or navigate through the course and teachers' directory.
• Select and watch the sample video for the course you are interested in before you decide to buy.
• When ready, click on the 'Buy' button and enter your credit card details.
• Once you've completed your purchase, you can find information including the title of the course you bought and a link to further instructions on the 'My Account' page.

• You can watch your purchased videos as streaming media by clicking the title of the video lessons, or by downloading and watching it on your computer.
• Students are allowed up to two month from the purchase date to complete each course.
• All courses will expire at 23:59 on the expiration date.

On Windows Media Player
1. Click on the 'Play’ button in Windows Media Player - as streams or after downloading.
2. A small window will pop up asking for your username and password if you haven't already registered / logged on.
3. A confirmation message will pop up and the video will be ready to watch.

The picture quality of downloaded videos is not dependent on the speed at which you are connected to the internet. This means that even on a slow connection, because the videos are stored on your computer, you are able to watch videos in high quality.

Yes. There are no geographic restrictions whatsoever.

When you pay for a course online, you will be asked for:

• your credit or debit card details

UKgate neither collects nor stores your credit or debit card details. Our Online Payment System means that a third party, PayPal, collects these details over a secure link. PayPal uses the personal information you provide to process your online payment and to refund any monies due, should any problems arise. You can rest assured that your credit card information is completely safe and secure.

Bandwidth depends on your Internet Service Provider. It can be affected by network traffic and contention ratios at your exchange. Many videos at UKgate.com are streamed at 340 Kbps, but we recommend at least 400Kbps for a quality experience.

No. Purchasing a course after you have viewed the sample video means that you have accepted that the course is appropriate for your needs.

The minimum requirements are

• Windows 98 SE, ME, 2000, or XP
• Internet Explorer 5.0 or higher
• Windows Media Player 9 or higher
• For Streaming: Broadband connection (Speed of 400 kbps or higher)
• Dialup connection is not recommended.

Get the latest version of Windows Media Player, http://www.microsoft.com/windows/windowsmedia/default.mspx

Please note, UKgate.com is not available for users of Windows 95 or NT.

No, you cannot watch using the Macintosh or Linux operating systems due to lack of Windows Media DRM support for these operating systems.

The first time you watch DRM protected videos, you'll see a message asking you to upgrade your Windows Media Player security.
The Windows Media Security Upgrade is a one-time process that must be performed before Microsoft Windows Media Player will allow any DRM protected files to be played.

If your Windows Media Player does not upgrade automatically, go to http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp for Security Upgrade.


If this still does not work, do as follows.

1. Rename the DRM folder to DRMOld

2. Go to http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp and upgrade again.

How to find DRM folder

• It can be found in C:\Documents and Settings\All Users\DRM. The folder is hidden by default.
• -In Windows Explorer go to Tools > Folder Options > View
• -Under 'Hidden files and folders' heading, Select 'Show Hidden Files and Folders' and Un-check 'Hide Protected Operating System Files'
• -Click the button 'Apply to All Folders'. This will ensure the changes affect all folders on the system.

There are a number of things to check with regards to the failure of the license.

1. Ensure you are connected to the Internet when attempting the license download.

2. Try to install latest version of Windows Media Player.

3. Try to add UKgate.com to trusted sites.

• Close down all web browsers
• Right click on the Internet Explorer Icon
• Choose properties
• Select the 'Security' Tab (If you do not see this option please open Internet Explorer and click on 'Tools' then 'Internet Options', you should now see the security tab)
• Click on 'Trusted Sites'.
• Click 'sites'
• Remove the tick from 'Requires Sever Verification…' (if it is there)
• Type on *.ukgate.com
• Click 'Add'
• Now type in *.windowsmedia.com
• Click 'Add'

4. If you have gained a license before, please follow the instructions below to resolve this problem.

• Open your Windows Media Player
• Open the 'Tools' tab. (if you have WMP 10 or 11 you may need to right click on the tool bar at the top of the player to see this option)
• Choose 'Options'
• Choose the 'Privacy' tab.
• If you have WMP 11 ensure 'Download Usage Rights Automatically' is checked. If you have WMP 10 or below ensure 'Acquire Licenses Automatically' is checked.
• Click 'sites'

When you use Windows Media Player 7.0 on Windows Millennium Edition (Windows Me), the player does not obtain the license and you receive the following error message:

problem has occurred in the Digital Rights Management component. Contact product support for this application.

Obtain Windows Media Player 9 Series. You may obtain the latest version of the Windows Media Player for Windows Me from the following Microsoft Web site:
http://www.microsoft.com/windows/windowsmedia/player/9series/default.aspx